![]() The vehicle must be in Customer Mode to update the radio.This will be displayed in the Electronic Vehicle Information Center (EVIC). Turn the ignition on and check if the vehicle is still in ship mode.If not have the Service Manager or Shop Foreman download the software update. NOTE: If the dealer cannot download the software, make sure you have proper security access. The USB flash drive should be 4 GB or larger. ![]() NOTE: A blank USB flash drive must be used to download the software. Follow the instructions on the website to create the USB flash drive. Go to **DealerCONNECT>Service> Uconnect Command Center> Uconnect>More Information >Dealer software downloads** to download the files.If the customer describes the symptom/condition listed above, perform the Repair Procedure. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. TechCONNECT, verify all related systems are functioning as designed. Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
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